Please review the common problems below to see if they answer your questions.
You can send us e-mail at: help@3dglasshorse.com or call during regular business hours EST: 1-706-248-4842
Distal Limb Updates for Windows
This link contains a download that will fix some errors associated with updates and changes to the QuickTime player.
Equine Colic Updates for Windows
This link contains a solution for Windows Vista users who's Equine Colic Program can not recognize the "Program Disc" in their CD drive after a successful installation. There is also a fix that corrects a couple of orientation problems associated with some image files.
To use the Glass Horse with an LCD projector, click here
Colic CDYou must have the Glass Horse CD in your CD drive to operate the program. This is our copy protection. No data is being transfered. Therefore, if you receive the message "Please insert the Glass Horse CD in your CD drive" the program is just checking to see if it is there. If you cannot see the images or movies you may not have the correct version of FlashPlayer installed on your computer. This program requires version 8.0 or higher. To install the latest version of FlashPlayer, please visit the Adobe web site.
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Distal LimbPrintable Installation Instructions for v 1.1 Windows Vista 64-bit Users... Windows XP service pack 2: Does your screen look like this? Windows users: Quit the program. Right click on the desktop. A pop-up menu will appear. Choose properties, then settings. Move the arrow to change the resolution from 800x600 to 1024x768. Click apply, then accept the changes. Restart the program. Macintosh OSX: Go to system preferences, display and change the resolution to 1024x768.
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Using an LCD projector with the Glass Horse
If you are using an LCD projector with the Glass Horse
you may experience problems seeing the movies on the projected screen. They will play fine on your computer, and the projected screen will have
all the other elements of the program, but the movies will appears as a blank box. The problem is that you must specify the projector as
a primary display. Changing this setting will vary according to your computer, but here are some guidelines:
Hook up the computer and projector and turn everything on. If you are using a laptop, the first thing to try is to press the Function
key (Fn, or Fcn) and then the LCD/CRT key, ususally F8. This toggles between having an image on both the laptop and the LCD, or only on the laptop,
or only on the LCD. Sometimes having the image only on the LCD makes it the primary display.
If that does not work, try the following:
Right click your desktop. Click properties, then settings, then advanced.
At this point the software changes depending on the computer. You are looking
for a way to select the LCD projector (sometimes depicted as a monitor) and change it from a secondary to a primary display. Look
under the headings Graphics, or Monitor. If you have a checkbox that allows for mirroring, select that option, but you will still need to
designate the LCD as a primary display. Some cards allow you to have multiple primary displays, others do not.
We wish we could be more specific, but this is computer specific information.
If you can't find the solution, send us an e-mail with your brand of computer, model, and operating system and we'll try to do some research
for you.
If
you are still having problems installing or running the Glass Horse we will
try to help however we can. Please contact us and we will get back to you
as soon as possible.
Thank you.
